ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES. Most items sold by GG Collections are new or pre-owned so you should expect most items to be in fair to excellent condition. Refund exceptions may be evaluated on a case by case basic. All hard surface items such as shoes or handbages will be santized prior to shipping. Most clothing items will be santized only if GG Collections feels the santizing process will not harm or stain the fabric of the garment in any way.